Break Fix

Whether onsite in your local office, or a remote data centre in another country – Velez Managed Services a recognised Third Party Maintenance (TPM) and break fix solutions provider are available to support your business needs.

Putting business critical or thousands of users IT systems in the hands of a reputable service provider and having confidence in the job being done is paramount if todays industry which is why Velez Managed Services who were in 2019 recognised in the Gartner Market Report as a Third Party Maintenance provider in EMEA, work to ensure Service Level Agreements (SLA) are met and customer satisfaction is our golden KPI.

 

Break Fix Help Desk Service Desk

With a 24×7 help desk available and a portal to monitor the service tickets and cases – Velez offer a second to none experience in delivering world wide break fix and on demand IT services for SME and Enterprise clients alike.

Our service desk can diagnose and resolve remote matters in record time and where necessary escalate to site for an engineer to be with you as quickly as possible.

What is often considered troublesome is the ability to keep on top of a case from a clients perspective. Our live help desk portal allows real time updates of engineering progress, situational reports and service history for your assets under management.

As a true multi-vendor support provider on a global scale – Velez offers support on popular devices such as Cisco, HP, Dell, IBM, Fujitsu, Lenovo, SUN, Hitachi, NetApp, Oracle, Extreme, Juniper and EMC. We give you control and flexibility around your post warranty infrastructure and assets. With cost effective maintenance to keep your server, storage and data centre equipment performing longer, in budget and without issue.

 

As a Third Party Maintenance provider we can tailor SLA to meet the needs of your business in a way OEMs cannot.

Working along side some of the largest enterprise clients in the world as well as SMEs Velez know how important response time, down time and free time is.

With contracted resolution times our timescales beat industry standards across the board as we aim to provide you realtime information and an accurate indication of the state of a service call.

Find out today how our international break fix services can help you reduce downtime and optimise your infrastructure today.